E-COMMERCE EXPERT
+10 years of experience within international global lifestyle brand organizations.
Available to support in the following areas:
• Product Owner
• Customer Experience • CRO
• Content Strategies • CMS • Migrations
• CRM • Membership & Loyalty
• Customer Service • NPS
• Project management
E-Commerce Expert with +10 years of B2C experience within international organizations.
With know-how in the field of CRM, Loyalty, CS, CMS, NPS, SEO, CRO, SCRUM and CX.
Have a look at my resume which contains an overview of all my previous work experiences.
I have described in detailed the roles and responsibilities including a few noticeable achievements.
Product Owner
+5 years of extensive Product Owner experience. Agile methodologies and experienced heading up the scrum team.
Project Management
Digital transformation responsibility in leading many complex technical projects such as migrations, integrations & country roll-outs.
CRO
Experienced CRO lead. Responsible for discovery, formulating AB test experiments and end-to-end-journey enhancements.
Content Management
Content strategies, CMS improvements, migrations and on-site best practices. CMS: Tridion, SFCC, Magento and WordPress
Customer Service
Loads of experience in CS related topics. Freshworks implementation, chatbot flows and FAQ enhancements + NPS E2E Flows.
CRM
Engaged in many CRM initiatives and tools. Membership & Loyalty, E-mail flows and have led projects to increase newsletter subscriptions.
Now it’s time to see what others think about their collaboration with me in the past and how they judge my project involvements.
WHY I AM THE IDEAL CANDIDATE
Good vibes only! No matter the project complexity – there is always room for fun.
My attitude and organized way-of-working will ensure that every project delivery is handled with extreme detail.
I would like to invite you to experience what many others have experienced collaborating with me.
I don’t want to brag – so therefore check out what others have to say about previous collaborations – click HERE.
In my +10 years of experience I have experienced many projects with all different levels of complexity. This varies from – CMS Migrations, country roll-outs, localizations, integrations, web feature developments, Black Friday madness, E-mail flows, 3rd party-tool onboardings, company-wide project coordination ..and the list goes on and on…
I am confidence in my ability to adapt to the circumstances, that whatever challenge is put in front of me – will be handled professionally.
All my project involvements will be fully documented so that you can benefit from my inputs for a lifetime. This can be done by f.e. handover documentation, tutorials OR an overview of highlights and achievements. This so that new hires will always have the ability to reflect on what has happened!